HOW TO ORDER We offer three ways to order our pottery from your home or office: - Items that can be purchased directly have a buy button or choice menu for placing your purchase or order. You will be taken to an invoice page where you may review your order or make adjustments before submitting for payment using a secure order transaction.
- Custom items are ordered by sending the order form with all relevant information. Then you will be contacted for order confirmation, payment arrangements and shipping details. Personalized items that are custom made require a down payment and the balance paid when it is finished or prepayment if the customer prefers. We encourage not sending credit card information via email
- Orders may be placed by telephone or e-mail. Or by printing an order form and mailing it to Oakleaf Pottery, Box 33, Bally, PA 19503. Our toll free number is 866-671-2212.
PAYMENT OPTIONS
Payment Options : Personal check; the following Credit Cards  on secure server or PayPal, a secure form of payment. Click PayPal image to learn more. Shipping: Items will be shipped after payment is cleared. We ship via Priority Mail and may use UPS or DHL when they offer the better price and service. We will calculate the shipping/handling costs when we receive the mailing address so that you will know the exact cost. We'll be happy to ship your purchase to another shipping address and enclose a gift card you would like to send. We may ship some items overseas. Shipping costs can be calculated at the time of order or we may calculate the shipping cost for an item ahead of time so that you will know what the total cost will be before placing an order. Returns: We want our customers to be happy with their purchase. If the item is significantly different from what is expected, please contact us to let us know what the problem is. If agreeable, we will arrange for a return with a refund less shipping costs or an exchange for something of equal value. Shipping costs for returns will be the responsibility of the buyer. If an uninsured item is damaged during shipment we will need evidence of the damage and the responsibility will be ours for replacement. Privacy Policy: Oakleaf Pottery is the sole owner of information gathered from customers submitting an order. We value individual privacy, yours as well as our own. Consequently, we will not give out names and addresses or any other information of a personal nature for any reason without the express consent or instructions of the individual. In addition Credit Card information is not kept on our system, but is purged from our system when the transactions are completed. We invite your suggestions or questions that will help to make this site a welcome and safe place to acquire information, make dependable purchases and interact with confidence. Roy Yoder, Potter
Sandi Yoder, Bookkeeper |